Customer Services

Your health and satisfaction with our site are of equal importance to us! www.himalayastore.com's Customer Care Centre is staffed with knowledgeable representatives to help answer your questions about the products and services we provide. We look forward to helping you!

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Contact Us


The Himalaya Drug Company
Makali
Bangalore - 562 162
India.

Tel: +91 80 2371 4444
Fax: +91 80 2371 4474

Call Us (Toll Free):
1-800-425-1930
(Available between 0900  hrs IST to 1700 hrs IST)

Please allow upto 24 hours for a response and include your contact information so we may respond back to you. Email Us:support@himalayastore.com


Payment Policy

Himalaya accepts the following forms of payment -

  • Debit Card / Net Banking / Cash Cards / Mobile Payment
Payments are processed through CCAvenue secure website.

  • MasterCard or Visa Credit Cards / Citibank Debit or ATM Card / Diners International Card
  • Wire / Bank / Fund Transfer
  • Demand Draft
  • Cash on Delivery
  • Payment has to be made only by CASH to our delivery partner (BlueDart / Indiaontime) at the time of delivery.
    We will not accept Cheque or Demand Drafts.
  • COD orders can be delivered only at select locations. Serviceable pincodes can be checked during the order process.
  • COD orders cannot be combined with Gift Vouchers / eGift Cards or any other promotions.
  • For COD, minimum order value is Rs. /- and maximum order value is Rs. 5000/-
  • We will make two attempts for Cash-on-Delivery items.
  • Dispatch of COD orders will be delayed because it takes a longer time to process COD orders.

Where our system supports Automatic Address Verification (AVS), customers' billing address details are verified with their acquiring bank. Your card is debited upon completion of the transaction. Please keep your order receipt in a safe and accessible location.

For orders where the customer's billing address details are either "not supported", "not checked" or "not matched" with their acquiring bank, www.HimalayaStore.com reserves their right to manually check the customers' details before sending out their order. This may delay dispatch by 2-3 days from the order date and following successful address verification the order will be dispatched immediately.


Shipping Information(India Only)

 
Shipping Mode Courier
Carrier Blue Dart Courier
Shipping Charges
Weight Price (Rs.)
Upto 250g 20.00
250-500g 40.00
500g-1000g 80.00
1000g-1500g 120.00
........
FREE shipping for orders worth Rs./- and above**
   
Order Processing 1-2 days
Shipping Time 3-4 days
Overall Delivery Time* 3-6 days
Shipping Mode Courier
Carrier DTDC Courier
Shipping Charges
Weight Price (Rs.)
Upto 500g 15.00
500-1000g 30.00
1000g - 1500g
45.00
1500g - 2000g 60.00
 
FREE shipping for orders worth Rs./- and above**
   
Order Processing 1-2 days
Shipping Time 3-4 days
Overall Delivery Time* 3-6 days

Note:

  • For orders shipped through Blue Dart, the delivery status can be checked online @ http://www.bluedart.com/ by providing the tracking number for your shipment. (Tracking number is provided in your Shipment confirmation email)

  • For orders shipped through DTDC, the delivery status can be checked online @ http://www.dtdc.in by providing the tracking number for your shipment. (Tracking number is provided in your Shipment confirmation email)

  • Orders placed after Fridays 10:00 AM will be processed for shipment only on the following Mondays.

  • * The delivery time estimates may vary slightly from State to State. Days are calculated as working days, excluding Saturdays, Sundays & Holidays.

    ** FREE SHIPPING FOR A LIMITED TIME PERIOD.

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Safety on the Internet

The Internet is a new medium for shopping, and like any new technology, there is an element of concern regarding credit card security over the Internet. At www.HimalayaStore.com we do not collect/store Credit Card information on our server.

Users are redirected to secure CCAvenue to provide their Credit Card / Debit Card / Net Banking details for the transaction. The security is handled by a independent third party (CCAvenue) who certify that the information is correctly encrypted and secure. A window will appear on your browser notifying you when you enter and leave the secure environment. The address in your browser will also change from an "http://" address to an "https://" address along with a small padlock icon appearing in the bottom left-hand corner of your browser. Your security is our security. Upon processing a successful transaction, a confirmation email will be sent to the email address supplied with the details of your order.

Please note we DO NOT collect/store credit card / debit card or any of your sensitive financial details on our server.

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Browser Problems

A secure connection can sometimes cause problems. This may be due to an old browser being installed on your computer. You can upgrade your browser using the following links or process your order by telephone (instructions above).

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Privacy Policy

Any information you submit will be used for the purpose of processing your order. All personal information is kept in the strictest confidence and will NOT be used by any third parties. We guarantee our customers confidentiality. Please see Privacy Policy for further details.

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Refund Policy

We offer a 100% no quibble money back guaranty. If you are not satisfied with any of our products that you have purchased from us, we will give you a 100% refund (excluding delivery charge and gift-wrapping where appropriate).

Returns for refund must be received back into the warehouse within 30 days from the date of purchase. When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

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Complaints Procedure

If you have any comments or complaints regarding our website, please don't hesitate to email us at support@himalayastore.com. We are always looking to improve our services.

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